LiveChat launches Users in ChatBot, helping companies to use chatbots in their marketing actions | MarTech Advisor

https://www.martechadvisor.com/news/machine-learning-ai/livechat-introduces-chatbot-allows-to-customize-data-4/

ChatBot offers two matching systems that can be used alternately – Machine Learning (which focuses on whole sentences typed by users during a conversation with a bot) and Keywords (which are based mostly on crucial words or expressions). With the power of entities, which recognize the most popular common concepts like emails or phone numbers, chatbots can match inquiries correctly and capture important data (including those more complicated than numbers) as well.

The built-in Training section allows users to review all of the unmatched customer queries that a bot didn’t recognize and add them directly to the scenario without the need to dig into the conversation archives.

Chatbots created within the application can be implemented in Facebook Messenger, Slack and LiveChat, or as a chat widget.

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