Health plans improve on coverage, benefits but lag on costs, member expectations | Healthcare Dive
Consumers want more information about healthcare costs and alternative options for receiving care. Providers and payers are already moving in that direction with expanded access to and coverage of telehealth. Efforts like Aetna’s app for Apple Watch — which reminds users to fill prescriptions, get wellness checkups and immunizations and informs them of lower-cost options for lab tests and imaging — could increase satisfaction, giving people more control over their health and helping to reduce out-of-pocket spend.

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