Here are other key findings from the J.D. Power 2019 study:
- Customers are often much happier with well-designed mobile apps than those who use a website via desktop computer or smartphone to interact with their insurance company. Overall, customer satisfaction with mobile app service experience is 12 points higher than last year.
- Right now, 74 percent of insurance companies evaluated in the study offer the ability to access and manage policy and claims information via a mobile app.
- Insurers aren’t terribly resourceful about their web sites’ digital capacity compared websites in other industries. They often fall short on areas including expanded self-service tools, integrated digital communications functionality and contextual insurance information, according to the report.
Chinese healthcare ecosystem platform Ping An Good Doctor has launched “Private Doctor”, aka dedicated doctors to conduct one-on-one consultations.
The service also offers “health butlers” – by developing an electronic health profile, customizing a physical check-up plan, compiling medical reports, tracing abnormal health indicators and managing weight for users, the service will be able to monitor users’ health, and “Comfort x5” – a service for the elderly to help them (1) make appointments, (2) escort them to medical consultations, (3) settle fees, (4) undergo examinations and (5) collect medicine with the help of trained professional caretakers.
ChatBot offers two matching systems that can be used alternately – Machine Learning (which focuses on whole sentences typed by users during a conversation with a bot) and Keywords (which are based mostly on crucial words or expressions). With the power of entities, which recognize the most popular common concepts like emails or phone numbers, chatbots can match inquiries correctly and capture important data (including those more complicated than numbers) as well.
The built-in Training section allows users to review all of the unmatched customer queries that a bot didn’t recognize and add them directly to the scenario without the need to dig into the conversation archives.
Chatbots created within the application can be implemented in Facebook Messenger, Slack and LiveChat, or as a chat widget.
www.doughroller.net/insurance/life-insurance/leap-life-insurance-review/ Leap Life is a great option for those who are in the market specifically for no-exam term life insurance policies. It’s an especially smooth application process if you already know what you want and are ready to choose a policy and run with it.